Feedback questionnaire - Medicover

Project Description

The project involved the development of a software platform dedicated to collecting and managing customer feedback for Medicover Romania, one of the leading private healthcare providers.

The solution was designed to facilitate the rapid collection of patient feedback following interactions with medical services, while also providing efficient tools for data analysis and improving the overall patient experience.

The platform centralizes feedback within a unified digital system, helping optimize communication processes with patients and contributing to the continuous improvement of service quality.

Project Objective

The objective of the project was to create a digital platform that enables the structured collection, analysis and management of patient feedback, providing internal teams with tools to monitor satisfaction levels and quickly identify opportunities for improvement.

Digital Platform – Customer Feedback Management

Key Features

Patient feedback collection
Digital system for submitting and collecting feedback after patients interact with medical services.

Data centralization
All responses are aggregated into a single platform, facilitating analysis and monitoring of patient satisfaction levels.

Administration panel
Dedicated interface for internal teams to manage feedback, review results and monitor satisfaction indicators.

Analytics and reporting
Tools for evaluating collected feedback and identifying trends or improvement opportunities in the patient experience.

Scalability and integration
The platform allows future feature expansion and integration with other systems used within the company’s digital infrastructure.

Results

The platform implemented for Medicover Romania provides an efficient system for collecting and analyzing patient feedback, helping improve the relationship with patients and supporting the continuous optimization of medical services.